Terms & Conditions

TERMS & CONDITIONS

Deposit & payment

We ask for a non-refundable deposit of £200 when you commission us to create your initial concepts. Work on your concepts will not begin until payment is received.

When you have signed off your final proofs for printing, we will ask for the final balance (design, print and production costs, less your deposit). Orders will not be sent to print until the full balance has been received.

In the case of staggered, three stage orders we will ask for the design costs so far, plus the full costs of the item/s to be printed, before we send them to print.

An estimated turnaround time will be confirmed once your balance has been paid.

Payment can be made by bank transfer or in cash. Please email for details on how/where to pay.

Proofs & proofreading

Concepts and proofs will be supplied as PDF documents. We ask that you check proofs extremely carefully and send your approval via email.

The colours shown on your PDF are for illustration only and what you see will vary from computer to computer and if printed out, from printer to printer.

The colour you see may not be the exact colour of the final item, but we work with the printer to ensure the colours match your chosen colour scheme as closely as possible.

You are responsible for the proof reading. We cannot be held responsible for any typing errors that go unnoticed after the proofs have been approved.

Any artwork amends must be confirmed in writing via email.

Please note any subsequent changes after final approval will incur extra design and print costs and, where timescales are tight, amends may not be possible. We do not accept any responsibility for any changes needed after you have signed off your final proofs.

In the unlikely event an error is made on our part, after the proofs have been approved, we will replace or change items free of charge. In the unlikely event of a complaint, you must notify us in writing within 7 days of you receiving your order. No claims will be accepted after this period. Refunds or exchanges can only be given where goods are found to be faulty or the specifications of the order have not been met.

Postage of invitations

When posting your cards, depending on the design, they may require large letter stamps instead of standard stamps, due to the depth of the cards. Royal Mail states that for a standard stamp, the thickness of the item should be no more than 5mm. It is your responsibility to use the correct postage when posting your items.

We cannot be held responsible for damage that occurs when you post items to your guests.

Ordering the correct quantities

Please ensure you order the correct quantity of each item of stationery before we go to print, as any further copies cannot be guaranteed and will incur extremely high print costs due to the potentially small size of the print run.

Further copies may also differ from the original ones due to paper, printing inks and embellishments not being from the same batch as originally ordered. (Please also see the hand-finished items section in our T&Cs)

Delivery Details

If you are local you can arrange to collect your order, otherwise postage and packaging will be added to your order based on the size and weight of products ordered. Table plans will be charged separately and the cost will depend on their size.

Please ensure that the correct delivery address and postcode are given. We will deliver to the address given on your order form and cannot be held responsible for any items going missing due to incorrect address information.

We take great care to ensure safe and prompt delivery. All orders are sent by first class recorded delivery and will require a signature on receipt. We will contact you when your order is ready for dispatch.

We will package all orders accordingly. Any damages that have happened during delivery must be reported within 24 hours and you must keep all packaging, as it may be needed in the event of a claim.

Cancellations

If an order is cancelled, any design work already undertaken must be paid for in full.

Orders cannot be cancelled once they have gone to print.

Hand-finished items

If any of your items include hand-finishing, you should be aware that items may vary slightly from one to another due to the nature of this type of finish.

If any materials have to be substituted, for example if a particular colour ribbon is discontinued between sending out save-the-date cards and the invitations, then we will inform you as soon as we are aware.

Copyright

All stationery designs, photographs and web content are the sole property of Shining Star Designs and are covered by copyright.

Our designs must not be copied in any way and any reproduction will be seen as an infringement of the copyright law.

It is up to you to provide your chosen wording for all of your stationery and it is your responsibility to obtain permission for the use of any text and images that you ask Shining Star Designs to incorporate into your stationery, e.g. hymns, songs or poems.

© Shining Star Designs January 2015